By Shailesh Kumar Shivakumar

ISBN-10: 149872549X

ISBN-13: 9781498725491

Build a Next-Generation company electronic Platform with Portals and UXP

A entire advisor to Portals and consumer event Platforms presents in-depth assurance of portal applied sciences and consumer adventure systems (UXPs), which shape the main pillars of a contemporary electronic platform. Drawing on his adventure in a variety of roles in different portal engagements, the writer provides various views of a similar expertise platform.

The first part introduces portal via a number of viewpoints to cater to a large viewers, together with company, operations, improvement, integration, functionality, and structure perspectives. The ebook info many novel and essentially confirmed types and frameworks, comparable to portal price attention framework, portal review framework, portal review version, portal infrastructure making plans ideas, and portal integration strategies. you furthermore may know about potent electronic application concepts, together with portal roadmap method, collaboration process, portal safety making plans, portal checking out method, web optimization, and analytics making plans concepts.

The moment part dives into UXP and complex themes. It elaborates on UXP layout suggestions, together with UXP reference structure, shopper contact element research, consumer adventure mapping, and responsive website design. It additionally appears to be like at complicated subject matters, equivalent to next-generation portals, portal traits, portal consumer adventure approach, omni-channel method, portal KPI, portal pitfalls and most sensible practices, portal safeguard, portal governance, electronic application administration, and portal functionality engineering.

In the 3rd part, the publication offers 4 case stories regarding intranet portals, retail portals, customer support portals, and portal content material administration. It discusses enterprise drivers, demanding situations, portal strategies, and resolution advantages for every of the case studies.

Written by way of a pro practitioner, this e-book balances the center themes of recent portals in addition to rising applied sciences within the electronic area. appropriate for the complete electronic know-how group, together with IT managers, electronic architects, builders, and testers, it offers you a pragmatic advisor for effectively development most sensible practices-based electronic structures with forward-looking beneficial properties.

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Extra resources for A Complete Guide to Portals and User Experience Platforms

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The main challenges are given here. A more detailed discussion of reasons that lead to the failure of portal program is discussed in Chapter 22. Make Portal Work for You 23 Functional and nonfunctional challenges: • • • • • Identifying the comprehensive list of key portal functionality Accurately defining the nonfunctional requirements and SLAs Minimal or unstructured documentation of business logic Implementing portal foundation/platform release as per the specifications Aggregating nonstandard technologies and unstructured data from various data sources Organizational challenges: • Getting people to change and adopt standardized practices for information access and processing • Business value management • Quantatively defining the portal business value and ROI strategy • Lack of sponsor support and buy-in from all relevant stakeholders in the organization • Business goals not aligned properly into IT goals • Challenges in interacting and collaborating with various internal and external groups and subject matter experts (SMEs) • Requirement of cultural change for effective collaboration Technology related challenges: • Nonstandard technologies posing challenges in integration • Legacy systems without service interfaces • Logically related information distributed across multiple data sources without any single source of record system • Not using a proof of concept (PoC) for complex and unknown integrations and complex features • Inadequate infrastructure Process related challenges: • • • • • No proper governance for business and technical functionality No well-defined process for main business functionality Having a lengthy and big-bang release cycle without end-user feedback No plan for continuous improvement and productivity improvement Absence of business continuity plan Portal Transformation Scenarios and Value Adds We now know the main business drivers and enterprise opportunities where a portal can be leveraged.

Elastic scalability: The digital platform should be able to meet the growing business demands and increasing data volumes through elastic scalability. Cloud-enabled portals and clustered portals come handy in providing this scalability to the digital platform. • Next-generation digital strategy: The portal has a breadth of technologies to realize the strategic digital transformation for an enterprise by providing presentation, content, and search and integration services. Coupled with real-time analytics, we can also provide targeted content, personalized recommendations, and improve operational efficiencies through portal.

Portals can be used to build an extensible platform that can be extended for future initiatives. • Portal platform can provide a single window to all services, data, and features for enhanced user experience and synchronized access across all channels. • Portal platform can achieve minimal total cost of ownership in the long term: • Simple, configurable, and easy to use administration interfaces such as business rules, workflows, screen flows, etc. • Open architecture and standards-based platform to enable future integrations, expansions, and mergers.

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A Complete Guide to Portals and User Experience Platforms by Shailesh Kumar Shivakumar


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