By Ingrid Bens

ISBN-10: 0787977306

ISBN-13: 9780787977306

ISBN-10: 0787982075

ISBN-13: 9780787982072

From Ingrid Bens, the writer of the best-selling e-book Facilitating with Ease!, comes the next-step source for venture leaders, managers, neighborhood leaders, academics, and different facilitators who are looking to hone their talents so one can take care of complicated events. complex Facilitation concepts is a box advisor that gives functional concepts and methods for operating with demanding daily events. those confirmed suggestions and strategies are in keeping with adventure gleaned from hundreds and hundreds of facilitated actions in firms of all sizes and in all sectors.Both beginner and pro facilitators who've had firsthand adventure designing and best conferences will reap the benefits of this reality-based playbook. complex Facilitation thoughts is stuffed with the data facilitators want toBecome higher at diagnosing facilitation assignments and growing powerful approach designsBroaden their repertoire of instruments to make impromptu layout alterations each time they're neededLearn to be extra resilient and assured while facing dysfunctional events and tough humans.

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Additional info for Advanced Facilitation Strategies: Tools & Techniques to Master Difficult Situations

Sample text

I’m skilled at using survey feedback to involve clients to interpret their own data and identify actions. ____ 40. I’m able to design and implement interpersonal and intergroup conflict interventions to settle contentious issues. qxd 6/13/05 12 8:10 PM Page 12 Advanced Facilitation Strategies 41. I’m aware of the steps in the coaching process and know how to use coaching to help individuals and teams. ____ 42. I’m able to deal comfortably with high-level management one-on-one and in group settings.

Since facilitation is such a highly personalized activity, it’s not possible to dictate how or when to incorporate these various techniques into your personal practice. Instead, think of the following as descriptions of some of the things that advanced facilitators say and do that distinguish them from beginners. 1. Advanced facilitators always clarify the purpose, process, and expected outcomes at the start of all discussions to ensure that there’s a clear, shared focus. 2. They use norming in a very targeted way to set the climate, create safety, negotiate additional power, or enroll members to manage their own behavior.

You may have recognized that this is a form of norming, known as a normative contract. In this example the normative contract is aimed at increasing personal leverage. Once you’ve completed these negotiations, the stage will be set for you to manage as assertively as necessary. Rather than being offended by your interventions, participants will feel that you’re doing their bidding. qxd 6/13/05 8:10 PM Page 21 Advanced Strategies Overview 21 Why Negotiate Power You Already Possess? It’s important to note that you don’t actually need the permission of participants to assertively manage things like behavior, since facilitators already have the right to manage the process elements.

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Advanced Facilitation Strategies: Tools & Techniques to Master Difficult Situations by Ingrid Bens


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